*If you’re outside the UK, you’ll receive an automated phone call to your mobile number
If your phone number is a landline number, you’ll receive an automated phone call. If your phone number is a mobile, you’ll receive a text message*. As part of this process, we’ll send you a one-time passcode to your phone number to make sure it’s really you. When logging in to your online account, we’ll need to mark the browser you’re using as ‘trusted’. Check for any problems with your device settings or storage. Check you have a good and stable internet connection. Make sure you are not using private browsing (incognito mode). Set your newly-installed browser as your default browser. Check your update or installation hasn’t failed (download again if needed). Here are some things we recommend you do to help resolve the issue: If you’ve updated your browser (or switched to a different browser) and you’re still having problems using our site, a few things could have happened. If you are using a browser that we don’t support, you will need to download and install one of the five browsers we do support otherwise you will likely encounter problems using our website and accessing our online service. We don’t support Samsung Internet, Internet Explorer, Amazon Silk, Facebook mobile and other browsers that we haven’t listed on this page. Opera version 60.3 or later for Windows and macOS (Opera Touch is not supported). Mozilla Firefox version 56 or later for Windows and macOS (Firefox for Mobile is not supported). Microsoft Edge version 79 or later for Windows and macOS. Google Chrome version 60 or later on Windows, Android, macOS and iOS. Safari version 11 or later for macOS and iOS. Click on the name of your chosen browser to find out how to update to the latest version. To access our online service you must be using one of the following browsers – ideally with the most up-to-date version installed. Our online service works with most commonly used browsers and devices, but some browsers and older versions are not compatible. You need to update your browser from time-to-time to make sure your browsing experience is secure and works correctly. 
Browser requirementsĪ browser is the tool that lets you view and use our website and online service. To make sure you continue to have a seamless experience when logging in, you’ll need to make sure that you’re using a supported browser.
We’ve introduced some changes to the way you log in to your online account – these changes include new and improved security features such as two-factor authentication.
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